Your Personal Information is Safe with Us
Your privacy is very important to us. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the circumstances in which we may share it.
By using our website or placing an order with us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you use our website, create an account, place an order, contact us, or otherwise interact with us, we may collect personal information such as:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Account and login information
- Details of books you purchase
- Order and transaction information
- Any other information you voluntarily provide to us
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, and information about how you use our website. This information may be collected through cookies and similar technologies.
2. How We Use Your Personal Information
We collect and use your personal information for purposes including:
- Processing and fulfilling your orders
- Arranging delivery of your purchases
- Processing payments
- Sending order confirmations, invoices and delivery updates
- Providing customer service and responding to enquiries
- Managing your customer account
- Improving our website, products and services
- Preventing fraud and protecting the security of our website
- Complying with applicable legal, accounting and regulatory requirements
- Sending promotional or marketing communications where you have agreed to receive them
We will only collect and use personal information for purposes that are reasonably necessary for our business or for purposes that you have otherwise agreed to, or where required or permitted by law.
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
Where payment processing is handled by a third-party payment provider, your payment details may be provided directly to that provider for the purpose of processing your payment. We do not knowingly retain complete credit or debit card details unless this is necessary and permitted for the operation of our payment services.
Third-party payment providers may have their own privacy policies and terms governing the handling of your information.
4. Sharing Your Personal Information
We do not sell or rent your personal information to third parties.
We may disclose personal information to trusted service providers where this is necessary to operate our business and provide our services. These may include:
- Payment processing providers
- Delivery and courier companies
- Website hosting and technology providers
- Email and communication service providers
- IT and technical support providers
- Professional advisers, where necessary
- Government, regulatory or law-enforcement authorities where required or permitted by law
We only provide information that is reasonably necessary for the relevant service or purpose.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to help us operate the website, remember your preferences, understand how visitors use our website, and improve your online experience.
Cookies may also be used by certain third-party services, such as website analytics or payment providers.
You can adjust your browser settings to refuse or restrict cookies. However, disabling certain cookies may affect the functionality of some parts of our website.
6. Marketing Communications
If you have chosen to receive promotional communications from us, we may occasionally send you information about new books, special offers, promotions, or other products and services that may be of interest to you. You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us directly.
We will not use your personal information for direct marketing where such use is prohibited by applicable law.
7. Protection of Your Personal Information
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
We use appropriate technical and organisational safeguards to protect information held by us. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Retention of Personal Information
We will retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to provide our services, to maintain appropriate business and transaction records, or to comply with legal, accounting or regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it, where appropriate.
9. Accuracy of Your Information
We aim to keep the personal information we hold accurate, complete and up to date.
If you believe that any personal information we hold about you is incorrect or incomplete, please contact us and we will take reasonable steps to correct it.
10. Access to Your Personal Information
Subject to applicable laws and any relevant exceptions, you may request access to the personal information we hold about you.
If you would like to request access to, or correction of, your personal information, please contact us using the details provided below.
11. Children’s Privacy
Our website is intended for general audiences. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.
12. Privacy Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.
We will review your complaint and take reasonable steps to resolve the matter in accordance with our legal obligations and applicable privacy requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable laws.
Any updated Privacy Policy will be published on this page, together with the date on which it was last updated.
14. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us:
Email: info@sumithabooks.com
We will make reasonable efforts to respond to privacy enquiries and complaints within an appropriate timeframe.