Delivery
All orders are processed and delivered by our distributor, Sarasavi Book Shop. At checkout, we do not collect payment for the orders. Order details are sent to Sarasavi Book Shop and they will contact you for payment and delivery. A copy of this email is sent to you via email.
If you have any issues with regards to an order, you can contact the Sarasavi Book Shop Web Administrator on ;
- Telephone (+94) 711 304050 or
- Email : webadmin@sarasavi.lk
We guarantee the optimal condition of every book delivered. Books will only be dispatched only after a thorough examination
Our Books will be delivered to all areas by normal postal services and be delivered within 7-14 days. An extra fee of 5% on the marked price of the book will be added as the handling fees, and shipping costs are automatically calculated, based on the customer’s Postal code and the weight of the package. The option of ‘Register post in Sri Lanka’ is only available for delivery address in Sri Lanka.
Returns and Refunds
We strive to provide you with the best online shopping experience. If in the unfortunate event you receive a damaged or defective book, we are here to help.
If your books arrive damaged or defective, please contact us within 10 days. We will arrange for a replacement within 30 days. To be eligible, the damaged book must be returned to us within 15 days, in the same condition that you received it.
Once we receive your return and inspect the item, we will notify you of the status of your replacement. If your return is approved, we will initiate a replacement. You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g. wrong book shipped, damaged book ).
Exchanges
Unfortunately, due to the nature of the product we sell, we do not offer exchange of books.
Processing times
Replacements will be processed within 30 business days after we receive the returned items. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact us. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.
- Telephone (+94) 711 304050 or
- Email : webadmin@sarasavi.lk